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Refund Policy | Publication House

At our Publication House, customer satisfaction is important to us. This Refund Policy explains the terms regarding cancellations, refunds, and returns related to books, publishing services, and digital products purchased through our platform.

1. Book Purchase Refund Policy

Damaged Product: If you receive a damaged or defective book, you may request a replacement or refund within 3 working days of delivery.

Wrong Product: If you receive the wrong book or incorrect item, we will replace the product or provide a refund after verification.

No Refund: Refunds will not be provided for used, intentionally damaged, or digitally downloaded products.

2. Publishing Service Refund

Payments made for publishing, editing, designing, printing, or promotional services are generally non-refundable once the work has been initiated.

3. Order Cancellation

Orders may be cancelled before shipment. Once the product has been shipped, cancellation requests may not be accepted.

4. Digital Products

eBooks, downloadable content, and digital publishing services are non-refundable after successful delivery or download access.

5. Refund Processing Time
  • Approved refunds will be processed within 7–10 working days through the original payment method.
  • We are not responsible for delays caused by banks, payment gateways, or third-party providers.
6. How to Request a Refund

To request a refund or replacement, please contact us with your order details.

📧 Email: house@gmail.com
📞 Phone: +91-8888888888
📍 Address: Varanasi, Uttar Pradesh, India

7. Amendments to Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Users are encouraged to review this page regularly.